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Job Description: HR

HR plays an important role in leading the organization, people, systems, culture, policies, and other values of the company to ensure its sustainable growth. As a department that deals with everything related to employees from recruitment to retirement, it performs various tasks such as recruitment, payroll, evaluation, compensation, education, and labor.

• Operate and manage the recruitment process
• Operate and manage the process for contract renewal and compensation negotiations
• Manage and calculate monthly payroll and compensation
• Optimize HR systems and regulations
• Analyzing data and proposing solutions for developing HR strategies
• Analyze the causes of work environment issues and collaborate with key stakeholders to intervene and resolve them
• Provide various company protocol education to new staff and counselors
• Perform Human resource related tasks and other general tasks

Location

• Sinsa-dong, Gangnam-gu, Seoul (Near Sinsa station)

Company Background

We are a psychological counseling center that primarily provides counseling services to English-speaking clients in Korea. We are looking for individuals who are fluent in both English and Korean. We are a small company that is growing rapidly while navigating the developing field of mental health care in Korea.

Job Description: Intake Coordinator

• Our Intake Coordinator position is the first to meet and help clients who want to receive counseling, and is doing a fundamental part of Seoul Counseling Center. Being able to keep track of many moving pieces is needed to help clients conduct the most necessary and appropriate counseling, and efficient and thorough communication with team members is also essential competency for successful performance.

Job Responsibilities include:

• Manage incoming client inquiries via emails and phone calls
• Maintain client insurance information and provide accurate coverage information to clients
• Manage all relevant information for first session scheduling for clients
• Oversee client experience from the first point of contact with the center to the first session
• Identify clients’ service needs and triage to the appropriate counselors
• Answer any questions that clients might have regarding starting counseling
• Educate and support clients on signing up for an online EHR platform and completing all necessary forms to begin receiving services
• Adhere to our Center policies on privacy and confidentiality regarding sensitive client information and records
• Coordinate with clients looking to change their counselors and ensure that they are able to continue receiving services in an efficient and timely manner
• Assist in improving the client experience utilizing firsthand knowledge gained from working with clients
• Collaborate with various center staff in other departments (particularly the Center Administrative Coordinators and Therapist Success Team) in order to ensure that clients have a smooth transition to counseling
• Track outcomes on quantitative and qualitative levels and report to Management on a regular (e.g., monthly) basis

Location

• Sinsa-dong, Gangnam-gu, Seoul (Near Sinsa station)
• Flexible telecommuting for work situations

Hours

• Full-time employment: 5 days / 40 hours per week

Qualifications

• Fluent in English
• Advanced-level or fluent in Korean
• Experience working in customer service
• Strong communication skills
• Long-term commitment (1+ years)

Preferred Qualifications

•  Psychology or psychological counseling major
• Technological competency in: [Excel, Google (Sheets, Docs, Gmail, etc.), Notion]
• Experience working in healthcare-related fields
• Adaptable to a fast-growing company environment
• Attention-to-detail, proactivity, time-management, organizational skills, adaptability.

Compensation and Benefits

• Salary commensurate with experience
• Benefits include:
  • Business workstations provided
  • Flexible annual leave policy
  • Psychological counseling support
  • Snack bar operation
  • Unlimited massage chair usage
  • Active support when applying for a subsidy policy

Seoul Counseling Center offers English-speaking counseling services to our community by bilingual US-licensed therapists. We strive to provide the highest quality of mental health counseling services in Korea. Our Center Administrative Coordinators (CACs) play an integral part in our team by providing support for our clients and therapists. The ability to communicate effectively and work efficiently in a teamwork setting is crucial to being a successful CAC. Previous experiences in customer service, clerical work, and/or healthcare-related experience would be helpful for this role.

Qualifications:

• Fluent in English
• Advanced-level or fluent in Korean
• Experience working in customer service & clerical industry
• Technological competency in Excel, Google (Sheets, Docs, Gmail, etc.), Notion
• Long-term commitment (1+ years)

Preferred Qualifications:

• Adaptable to a fast-growing company environment
• Attention-to-detail, proactivity, time-management, organizational skills, adaptability
• Experience working in healthcare-related fields

Commitment:

• 40 hours a week (Weekend shift required)

Description of Work:

• Coordinating communication between clients and therapists
• Inter-department collaboration with Billing, Intake, and Therapist Success Teams
• Contributing to center operations (i.e. project development, updating existing resources and protocols, etc.)
• Managing session schedules (i.e. scheduling, rescheduling, canceling, etc.)
• Keeping track of clients’ insurance policy
• Communicating with international insurance companies in regards to the clients’ policy coverage
• Managing payment records and outstanding bills
• Assisting in-person clients and answering general inquiries
• Responding to incoming inquiries via phone calls and emails
• Following the confidentiality agreement
• Managing the center floor (i.e. waiting room, lobby, therapy rooms, etc.)
• Opening and closing the center floor

Qualifications:

• Advanced English proficiency (speaking and listening)
• Graduated from a Master’s or Doctoral program in Psychology, Social Work, Counseling, or similar field. 
• Eligible for local counseling credentialing or licensure

Preferred Qualifications:

• Advanced Korean proficiency (speaking and listening)
• Holds active license to practice as a mental health professional from US, UK, Canada, or other English-speaking country
• Graduated from a CACREP certified program
• Completed or eligible to take NCMHCE 

Commitment:

• 40 hours a week

Description of Work:

• Conducting counseling and consultation with clients, and identifying problem areas in need of counseling.
• Producing and completing relevant paperwork related to clients
• Writing progress notes, service summary, and letters as needed for sessions
• Participating in team and/or center meetings related to client care and optimal organizational functioning and management
• Conducting and writing assessments of clients
• Being a liaison between community contacts, meet with collateral supports and provide consultation with external parties (e.g., teachers, parents, etc.), and respond to individuals in relation to clients regarding cases
• Support various center initiatives related to client care.

Qualifications:

• Advanced English proficiency (speaking and listening)
• Graduated from a Master’s or Doctoral program in Psychology, Social Work, Counseling, or similar field
• Eligible for local counseling credentialing or licensure

Preferred Qualifications:

• Advanced Korean proficiency (speaking and listening)
• Holds active license to practice as a mental health professional from US, UK, Canada, or other English-speaking country
• Graduated from a CACREP certified program
• Completed or eligible to take NCMHCE 

Description of Work:

• Conducting counseling and consultation with clients
• Completing relevant paperwork, such as writing progress notes, service summary, and letters as needed

Qualifications: Fluent in English, currently enrolled in or recently graduated from  a graduate program in psychology, social work, counseling, or other related field, actively pursuing supervised clinical hours for the sake of licensure or graduation*

Preferred Qualifications: Some Korean ability, consistent weekly hours

Commitment: Commitment may vary based on amount of supervised clinical hours needed

Required Information: Please provide the following information in your application

• Desired state of licensure (if obtaining license from the US)
• Number of supervised clinical hours needed
• Number of one-to-one supervision hours needed
• Qualifications required of supervisor (degree, training, etc.)

*The Seoul Counseling Center will try our best to match you with a supervisor that fits your needs but there may be cases where no one on staff will be qualified to be your supervisor.

Other

Seoul Counseling Center is hiring for a number of open positions on an ongoing basis. Please submit your resume with a cover letter and our Talent recruitment team will follow up if we believe you are a good fit.

Location

• Sinsa-dong, Gangnam-gu, Seoul (Near Sinsa station)